Check our FAQs: Solutions and Tips on Cutting Machines

There are 6 very simple steps to follow to purchase a HALFRUT product, from requesting the offer to putting the machine into operation.

What happens if you break a Halfrut machine?
They contact us and in less than 24 hours, we find a solution to the problem based on each client's need.

What happens if the incident requires the presence of a technician?
If you need in-person technical assistance, we send a technician to your facilities.

How can I contact technical service?
Mail, phone or video call.

How many years of warranty?
The warranty for Halfrut machines is 1 year.

What does the warranty cover?
The warranty covers any manufacturing defect, not due to misuse, that occurs in its components for one year. It also includes labor, but not travel.

Through a bank transfer once the machine is ready for shipment.

How long does it take for my machine to arrive?
The time your machine arrives will be as specified in the offer.

Does Halffrut take care of the transportation?
As long as the client hires it, Halfrut manages shipping to any destination. Likewise, the client himself can choose to use his usual agency to transport his merchandise.

Can Halfrut send a machine to the customer's home?
In 90% of cases there is no problem sending the machine to the customer's home. And in the rest, if the client works with a specific company, they can manage it.

With which transport company are the machines shipped?
MRW, GLS, DB SCHENKER

How do we know where our machine is located?
With the shipment number, you can know where the machine is at any time.

Do I have to pay shipping costs?
Shipping costs will be valued depending on the type of machine and the place where it is sent, they will be detailed in the offer.

What are the turnaround times?
Delivery times will depend on the quantity and stock of the company.

How are the machines packed?
All Halfrut machines are packed with a cardboard box and fiber pallet if necessary.

• All our machines are characterized by their reliability, resistance and technology.
• All machines are manufactured in the HALFRUT facilities with top quality components produced in the EU.
• Certification.

Is there a possibility of customizing the machines according to the client's needs?
Yes, our company is willing to collaborate according to the client's requests.

Is training and installation required on your part?
The presence of any specialized person or training is not required for the installation of the machine, since all machines are shipped completely assembled.
They come with a user manual.
We have technical advice if the client requires it.

Do Halfrut machines require a lot of maintenance?
The F450 and Q250 do not require maintenance.
For the F450 Pro, grease the guides every 15 days with food oil.

If spare parts are required, can they be purchased at Halfrut?
Yes, they can be obtained in Halfrut, requesting with the code of said spare part and an order number.

Is there a minimum or maximum number of units purchased?
There is no minimum or maximum amount. Depending on the amount the customer purchases, the appropriate discount rate will be given.